Help Desk

Pen CS offers a complete Help Desk support facility to clients with professional service and efficient issue tracking so that support enquiries are managed effectively from the initial contact to resolving the enquiry.

Product Training

Pen CS also provide a range of comprehensive product training packages across all of our products which can be tailored to your individual and group objectives.


Pen CS runs weekly Webinars to introduce you to some of the features our products offer.

Freecall 1800 762 993

Monday – Friday excluding NSW and national holidays
9:00 – 17:00 AEST

Fax 61 2 95661182
ATTN: Support

All user guides and technical documentation are available at

Please try our chat option to contact a support member or leave a message!

Email and Fax available 24 hours. Enquiries made outside office hours will receive next business day response.

Remote Assistance

Should Support need to access your computer remotely, you may be asked to visit our secure remote support website. Support will walk you through over the phone the steps required for remote access.